Frequently asked questions
Will it work for my centre?
If you work by appointment, yes. It works the same for a physiotherapy, osteopathy or pelvic floor practice, a beauty, nail or hair salon, a nutrition or psychology practice, a podiatry or speech therapy clinic and a personal training or pilates studio. When you sign up we decide with you whether it’s a healthcare centre (with clinical records) or a business premises (without).
Do my clients need to create an account to book?
No. They book through your centre’s booking portal with their email or phone number, at any time, and get an email when they book and another before the appointment.
Do I need to install anything?
No. It runs in the browser on a computer, tablet or phone. Your clients don’t install anything to book either.
How do I stop two practitioners booking the same machine?
The diary doesn’t allow it. If the machine is already in use at that time, the slot shows as «Available (no machine)» and can’t be booked with it, not even from the portal. It works the same with a room or other equipment.
Can a practitioner have two appointments at the same time?
No. Neither from reception nor from the booking portal: once a practitioner has an appointment, that slot is no longer offered with them.
How do I keep track of session packs?
The pack counts itself down when the appointment is marked Attended or No-show, and each client’s record shows the sessions left. Your centre decides whether a no-show uses up a session.
Who counts as a practitioner?
Every account with its own diary. Reception and admin staff don’t count towards the price.
Can I bring my clients over from other software?
There is no automatic import yet. They are moved over by hand, and we help you organise it so your team gets it done quickly. Tell us in your application what you use now.
What if there is an outage?
Encrypted copies of each practice are made separately, so the service can be restored if there were an outage.
What happens if I leave?
There is no minimum term. We hand over all your practice’s data (client records, appointments, session packs, takings and notes), in a standard format.
Does it do invoices?
It doesn’t issue invoices. It keeps the takings for the centre and each practitioner, with payment methods, and exports them to Excel for your accountant.
Does it send WhatsApp messages?
Today, email: when you book, move or cancel and a reminder hours before, with no limit. The WhatsApp or SMS reminder is already built into the app as an extra each centre adds separately, with a monthly allowance; it goes live once we choose the providers. Every message costs money, so it is not in the frozen price.
Which languages is it in?
Spanish, Catalan and English, for your team and for your clients. Everyone picks their own.
Can I try it first?
Yes. Try it for two weeks; if it doesn’t convince you, we refund 100%. Before that, if you like, we can show it to you with test data.
When can I start?
You apply for a place, we show it to you with test data and we agree a start date with your real data.
How much does it cost?
From €19 a month, VAT included (€15.70 + VAT), depending on how many practitioners have their own diary; reception and admin don’t count. It is the Founders Edition price: no minimum term, and it holds while your subscription stays active.